Refund policy
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we'll make it right. Please email us at studio@marybensonart.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item(s) and packaging
After reviewing your request, we'll work with you on the best resolution, which may include a replacement, store credit, or a refund. Mary Benson Art will cover return shipping for damaged, defective, or incorrect items. Requests submitted after the 7-day window may not be eligible. The unopened-item requirement does not apply to damaged or defective items discovered upon opening.
Final Sale Items
All original art pieces are final sale. We do not accept returns or exchanges on originals. Because each original is one of a kind, please review the details, dimensions, and photos carefully before purchasing, and feel free to email us with any questions at studio@marybensonart.com.
Return Policy
Retail partner purchases: Items bought from a gallery, boutique, or other retail partner must be returned through that retailer. Mary Benson Art can't process returns for third-party purchases.
Direct purchases: We accept returns of eligible items (see Final Sale Items above) within 14 days of delivery. For a full refund, items must be unused, in their original packaging, with all included accessories. Otherwise, a 15% restocking fee will apply.
Opened items: Opened items (excluding damaged or defective items) may be returned within 14 days of delivery for store credit only, subject to a 15% restocking fee.
Return authorization: All returns must be authorized before shipping. Please email studio@marybensonart.com to request authorization. Unauthorized returns will be declined.
Return shipping: Except for damaged, defective, or incorrect items, customers are responsible for return shipping costs. Please include your name and order number with your return so we can process it promptly.